Website: https://vydicheritage.com
At Vydi Heritage, we strive to ensure that your orders are delivered quickly, safely, and efficiently. This Shipping Policy outlines the terms and conditions related to the delivery of products or services purchased through our website.
1. Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- You will receive an email confirmation once your order has been shipped, along with tracking details (if applicable).
2. Shipping Coverage
We currently ship orders:
- Within India to all major cities and serviceable pin codes
- Internationally on a case-by-case basis (please contact us before ordering)
If your area is not serviceable by our courier partners, we will notify you via email or phone to arrange an alternative delivery option.
3. Shipping Charges
- Shipping charges are calculated at checkout based on the delivery address, product weight, and shipping method.
- Some products or promotional offers may include free shipping — this will be clearly mentioned on the product page.
4. Delivery Time
- Standard delivery time is 5–10 business days within India, depending on your location.
- For international orders, delivery may take 10–20 business days.
- Please note that delays may occur due to unforeseen circumstances such as weather, customs clearance, or courier delays.
5. Tracking Your Order
Once your order is dispatched, you will receive an email or SMS with the tracking number and courier partner details.
You can track your shipment through the courier’s official website.
6. Undeliverable or Returned Packages
If an order is returned to us due to:
- Incorrect address,
- Failure to accept delivery, or
- Unreachable contact details,
We will notify you by email. A re-shipping charge may apply if you wish to have the package sent again.
7. Damaged or Missing Items
If your package arrives damaged or items are missing:
- Please contact us within 48 hours of receiving the order at support@vydicheritage.com
- Provide your order number, photos of the package, and description of the issue
We will investigate and resolve it promptly, either by replacement or refund, depending on the situation.
8. Customs and Import Taxes (for International Orders)
For international deliveries, customers are responsible for any customs duties, taxes, or import fees applicable in their country.
We are not responsible for delays caused by customs clearance processes.
9. Contact Us
If you have any questions or concerns about shipping, please contact us:
📧 support@vydicheritage.com
🌐 https://vydicheritage.com